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Frequently Asked Questions

Welcome to the Member's Help Page! 

Here you will find a list of Frequently Asked Questions (FAQ) that we have made available in order to provide you with the easiest experience during your online membership renewal.

If you wish to receive more detail with assistance with your membership please do not hesitate to contact the membership office by calling (03) 9865 9700 during business hours or by emailing membership@vac.org.au.

What is my proof of membership?

How long is my membership valid for?

What do I do if I forget my password?

How do I change my password?

How do I unsubscribe from member emails?

What do I do if my membership has lapsed and I would like to renew my membership in
advance

How do I change my postal address or email address?

I have registered online however I would like to pay by cash or cheque, what do I do?

How do I change my membership level from Ordinary to Concession or Free?

What document can I use to claim the GST I have paid for my membership?

I’ve lost my tax receipt, how do I request a new one?

How do I request postal communications in addition to tax invoices and payment receipts?

I have applied to be a new member but my membership is not active yet, how long does it take for my membership to be reviewed and activated?

What is my proof of membership?

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When you become a member you will receive a welcome letter which indicates that your membership has been activated, this is your proof of your currently active financial membership. This letter can come in the form of an email or a physical letter.

How long is my membership valid for?

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Your membership is valid during financial year in which you have applied for membership (1 July to 30 June). If you are already an active member you can renew for your next year in advance. If you do not renew your membership by the renewal date your membership will become lapsed in which you will still be a member for 6 months however if you wish to vote at the AGM you must be an active financial member. 

What do I do if I forget my password?

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If you have forgotten your password please follow the instructions illustrated below;

  1. Upon visiting the Profile page (https://victorianaidscouncil.wildapricot.org/Sys/Profile), click on ‘Forgot password’ circled in the image below.

    or
  2. Enter your email that you have registered with us on our system into the text entry area circled below in red, if you have lost access to your email address please call the membership office at (03) 9865 9700 to request us to change your registered email address.

    Once entering your email address, press ‘Submit’ to send password reset information to your email address.
  3. Below is an example of the email you will receive. Click on the link similar to the one circled below.
  4. After clicking the link you will be brought to a page where you can select a new password. Set your new password and follow the prompts.
  5. After setting your new password you will see a success screen, click ‘Home’ and then click ‘Profile’ on the next page to bring you back to the Victorian AIDS Council website where you may log in with your email address and your new password.

How do I change my password?

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If you wish you change your password please follow the instructions illustrated below;

  1. Please login to your profile at https://victorianaidscouncil.wildapricot.org/Sys/Profile using the email address that you have registered with.
  2. Scroll down to the bottom of the profile page and click ‘Change Password’.
  3. Follow the prompts to create your new password and login with your new password.

Alternatively, you can call the membership office at (03) 9865 6700 to do this over the phone.

What do I do if my membership has lapsed (expired) and I would like to renew my membership in advance for the next upcoming period but I don’t want to pay for the current period I’ve missed?

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Please contact the membership office at (03) 9865 6700 to renew your membership over the phone. Please note you cannot do this until 1 June.

How do I unsubscribe from member emails?

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If you wish to unsubscribe from our member emailing list please follow the instructions illustrated below;

  1. Please login to your profile at https://victorianaidscouncil.wildapricot.org/Sys/Profile using the email address that you registered with.
  2. Click on ‘Email subscriptions’ and then ‘Edit Profile’ to enable you to unsubscribe from our regular emails.
  3. Tick or un-tick the boxes for the types of email that you would like or not like to receive, and click 'Save'.
    Please note : Opting out of our member emails will stop you receiving member communications from us, unless you've specified that you wish to receive printed communications.

Alternatively, you can call the membership office at (03) 9865 6700 to discuss this over the phone.

How do I change my postal address or email address?

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If you wish to change your member details please follow the instructions illustrated below;

  1. Please login to your profile at https://victorianaidscouncil.wildapricot.org/Sys/Profile using the email address that you registered with.
  2. Click on ‘Edit Profile’ to enable you to change your own details on your member profile. 
    Please note: After you change your email address this will change your login email to your new email address.

Alternatively, you can call the membership office at (03) 9865 6700 to do this over the phone.

I have registered online however I would like to pay by cash instead, what do I do?

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If you would not like to pay online you can pay by other means by downloading and printing a manual membership application form. Click here to access the application form.

Please send (postage is free to this address) or fax completed forms to: 

Reply Paid 61485 
Membership Officer VAC/GMHC 
6 Claremont Street 
South Yarra VIC 3141 
Fax: (03) 9826 2700

If you wish to pay by cash please bring your completed application form to the Peter Knight Centre at 6 Claremont Street and speak to reception about paying for your membership.

How do I change my membership level from Ordinary to Concession or Free?

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If you would like to change your membership level when you're renewing, please call the membership office at (03) 9865 6700 to request the change when you're renewing. We will change your membership level, then you will be able to renew your desired membership level.

What document can I use to claim the GST I have paid for my membership?

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The payment receipt provided to you by email or post contains all necessary tax information to claim GST.

I’ve lost my tax receipt, how do I request a new one? 

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Please contact the membership office via email at membership@vac.org.au or call (03) 9865 6700 and request a new tax invoice.

How do I request postal communications in addition to tax invoices and payment receipts?

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Please contact VAC by calling (03) 9865 6700, request printed communications and we will begin sending printed communications to your postal address. This includes seasonal newsletters, tax invoices, payments receipts, and other important member communications.

I have applied to be a new member but my membership is not active yet, how long does it take for my membership to be reviewed and activated?

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When you apply to become a member, new members must be approved by the board before your membership is activated. Approvals are reviewed monthly during the VAC/GMHC board meetings.

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